Gershom Montag and RTA

Gershom Montag, on his blog City of Bones, has some complaints about RTA - the Cleveland-area mass transit folks. A bus passed him by, but I warned him not to expect a reply to his complaint. I've probably made ten complaints to RTA about service both online and by phone. I have never received a reply of any kind. This kind of institutional opacity is what makes people want to move away...